Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and hope we can help with some quick answers.
We have tried to answer the most common questions.
About Nanit
Learn what Nanit is, how it works and why parents choose it to support their baby’s sleep and overall wellbeing.
What is Nanit and how does it work?
Nanit is a smart baby monitor that uses a camera and app to track your baby’s sleep, provide real-time video and deliver personalised insights to help improve sleep routines.
Is Nanit worth it?
Many parents find Nanit valuable for the peace of mind and sleep insights it provides. Features like sleep tracking, real-time alerts and personalised guidance help you better understand and support your baby’s sleep.
Is Nanit safe for newborns?
Yes, Nanit is designed with safety in mind and can be used from birth when set up correctly according to safe sleep guidelines.
Baby Sleep & Health
Understand how sleep impacts your baby’s growth, development and behaviour, with answers to common questions parents ask.
How much sleep does my baby need?
Sleep needs vary by age, but newborns typically need 14–17 hours per day, while older babies need around 12–15 hours including naps.
Why does my baby wake up so often at night?
Frequent waking is normal, especially in younger babies. It can be due to hunger, developmental changes or sleep cycles.
Can better sleep improve my baby’s development?
Yes, healthy sleep supports brain development, growth and overall wellbeing in babies.
What are the signs my baby isn’t getting enough sleep?
Common signs include irritability, difficulty settling, short naps and frequent night waking.
Nanit Products & Features
Explore the key features of Nanit, including how the camera works, what it tracks and how it supports smarter monitoring.
What features does the Nanit camera include?
Nanit offers live HD video, night vision, sleep tracking, sound and motion alerts, and access to sleep insights through the Nanit app.
Does Nanit work without WiFi?
Nanit requires a WiFi connection to stream video, send alerts and provide sleep insights through the app.
Do I need Wi-Fi for Nanit to work?
Yes — Nanit uses Wi-Fi to stream video, audio, and data to your app. If Wi-Fi drops out temporarily, essential local tracking continues.
Is my Nanit product under warranty?
Yes — Nanit offers a limited warranty for authorised purchases.
Breathing Motion Monitoring
Find out how Nanit monitors breathing motion, how it works with Breathing Wear and what to expect during use.
How does Nanit breathing motion monitoring work?
Nanit uses computer vision technology to detect subtle breathing motion when your baby is wearing Nanit Breathing Wear, without the need for sensors or wires.
Is breathing monitoring safe for my baby?
Yes, Nanit Breathing Wear is designed to be worn comfortably and works with the camera to monitor breathing motion safely when used as directed.
Do I need special clothing for breathing monitoring?
Yes, Nanit Breathing Wear is required to enable breathing motion monitoring.
Sleep Coach & Insights
Discover how Nanit Sleep Coach and insights help you understand your baby’s sleep patterns and build better routines.
What is Nanit Sleep Coach?
Nanit Sleep Coach provides personalised, expert-backed guidance based on your baby’s sleep data to help improve sleep routines.
Can Nanit help improve my baby’s sleep?
Nanit provides insights and recommendations that can help you understand sleep patterns and build better routines over time.
Troubleshooting
Having trouble with your Nanit? Find quick solutions to common issues and get your device working smoothly again.
Why is my Nanit camera offline?
Your Nanit camera may be offline due to Wi-Fi issues, power interruptions, or app connectivity problems.
How do I improve Nanit video quality?
To improve video quality:
- Ensure strong Wi-Fi signal
- Reduce interference
- Clean the camera lens
Why am I not receiving Nanit alerts?
Check your notification settings, internet connection, and app permissions to ensure alerts are enabled.
Membership & App
Learn what’s included in Nanit Membership, how the app works and which features are available to support your baby’s sleep.
Do I need a subscription?
No subscription is required for core features like live view, sound/motion alerts, background audio, and environmental tracking. Subscription plans (Insights, Memories, Milestones) unlock enhanced analytics and memory features.
How do I lodge a warranty claim?
Visit our support portal at help.coolkidz.com.au and lodge a ticket to our customer service team.
What does Nanit Membership include?
Membership includes sleep tracking, personalised insights, video history, sleep coaching and more advanced features within the app.
Can multiple caregivers access the Nanit app?
Yes, Nanit allows multiple users to securely access the camera feed through the app.
Shipping & Returns
Find answers to common questions about delivery, returns, warranty and support for your Nanit purchase.
Do you ship within Australia?
Yes — Nanit Australia ships nationally via Australia Post. Free standard shipping applies for orders over $100; under $100 incurs a $10 flat fee. Delivery times generally range from 2–8 business days depending on location.
When will my order ship?
Orders placed on business days are usually shipped within 1–3 business days.
Can I track my order?
Yes — once shipped you will receive tracking details via email.
What is your returns policy?
In Australia, unwanted items may be returned within 7 days of approvalin original, unopened, resale-ready condition. Refunds go back to the original payment method.
How do I return an item?
Contact customer service for a return approval and instructions — including where to send your return.