Frequently asked questions

No. Nanit is not a medical device and is not intended to diagnose, treat, monitor or prevent any medical condition, including SIDS. Always follow recommended safe sleep practices.

The camera itself is identical to the global Nanit Pro. Australian units ship with an AU power adapter, a 1-year local warranty, and are supported directly by the Coolkidz Melbourne team on 1300 722 302.

The camera keeps recording and working on your local network if the internet drops, so you can still see and hear your baby at home. Remote viewing, alerts and Nanit Insights resume once you reconnect.

The camera reads the pattern on Nanit Breathing Wear, a swaddle, sleeping bag or pyjama with a printed pattern on the front. Nothing is worn on the body and no sensors touch your baby.

Yes, breathing motion monitoring needs at least one piece of compatible Breathing Wear. Most complete Nanit systems include one to start, and you can buy more sizes as your baby grows.

Wearable monitors clip a sensor to your baby's foot to estimate heart rate and oxygen. Nanit instead reads breathing motion from above using the camera and Breathing Wear pattern, with nothing attached to your baby's body.

No. Live HD video, two-way audio, breathing motion monitoring and instant alerts all work without a plan. Nanit Insights adds sleep analytics, extended video history and personalised guidance, and is included free with every camera for the first 3 months.

The camera, live view, alerts and breathing motion monitoring keep working exactly as before. You can choose to continue Nanit Insights on a paid plan to keep sleep analytics and extended video history, or continue using the core features at no extra cost.

NextNap predicts your baby's next nap window from their own sleep data, instead of a generic age-based schedule. It needs an active Nanit Insights plan and a compatible camera.

Yes. You can invite other caregivers, such as a partner, grandparent or nanny, to your Parenting Team so everyone can view the camera and, on higher Insights plans, see sleep and care history.

Yes. Nanit Pro can play four built-in sounds, birds, white noise, wind and waves, through the camera speaker. Set a timer for 30 minutes, 60 minutes, or leave it running continuously, all from the Nanit app.

Yes, the Wall Mount fixes above the cot for the cleanest, most permanent view and needs two wall anchors. The Floor Stand and Flex Stand need no drilling at all.

Pro + Floor Stand is the most chosen configuration: no drilling, works in a nursery or a rental, and moves with you if you rearrange the room.

Confirm your home network is 2.4GHz (Nanit does not connect to 5GHz-only networks), move the camera within range of your router during setup, and restart both the camera and router before trying again. If it still won't connect, contact our support portal for step-by-step help.

Standard shipping is free on orders of $99 or more, and a flat $12.95 under that. Express shipping is a flat $15. We also ship to New Zealand for a flat $20.

Orders dispatch from our Melbourne warehouse within 1 to 2 business days. From there, most capital cities receive their order in 1 to 3 business days; Perth typically takes 4 to 7 business days.

You have 30 days from the date you receive your order to return it, provided it is unused and in its original packaging. Start a return through our support portal and we will confirm the next steps.

Every Nanit comes with a 1-year Australian warranty. Start a claim through our support portal or call our Melbourne team on 1300 722 302, and we will confirm whether a repair, replacement or refund applies.