Warranty
Warranty and Australian Consumer Law
Every Nanit sold through Nanit Australia is backed by a 1-year warranty and a Melbourne-based team who handle every claim locally.
What's covered
Nanit products bought from an authorised Australian retailer are covered by a 1-year limited warranty from the date of delivery. Within that period, Nanit Australia will repair, replace or refund a faulty product at our discretion. A replacement may be a refurbished unit of the same or equivalent specification.
What's not covered
- Products bought from an unauthorised or unofficial retailer
- Misuse, accidental damage or unauthorised repair
- Damage from incorrect installation or mounting
- Issues caused by your home Wi-Fi or internet connection
- Normal wear on consumable parts, unless the part itself is faulty
Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
How to make a claim
Start a warranty claim or return through our support portal and our Melbourne team will guide you through it, or call us on 1300 722 302. Please have your order number and a description of the fault ready.