Support

Policies

Warranty, returns and setup

Warranty

Warranty information

What is covered under your 1-year Australian warranty.

See warranty

Returns

Product returns

You have 30 days from the date of receipt to return a product.

Start a return

Setup

Setup guide

Choosing between Floor Stand, Wall Mount and Flex Stand, and getting started.

Read the setup guide

Before you get in touch

Need help with your Nanit?

Call our Melbourne-based team on 1300 722 302, or start a warranty claim, return or general enquiry through our support portal and we will get back to you. The camera works without a subscription, and every purchase includes a 1-year Australian warranty and 30-day returns.

Go to support portal

Warranty: 1 year
Returns: 30 days
Shipping: Free over $99
Support: Melbourne based

Common questions

Does Nanit need a subscription?

No. Live HD video, two-way audio, breathing motion monitoring and instant alerts work without a plan. Nanit Insights adds sleep analytics, video history and personalised guidance, and every camera includes it free for the first 3 months.

Does Nanit work without Wi-Fi?

The camera keeps working on your local network if the internet drops, so you can still see and hear your baby at home. Remote access and alerts resume once it reconnects.

Is the Australian model different?

The camera is identical to the global Nanit Pro. Australian units ship with an AU power adapter, a 1-year local warranty through Coolkidz Australia, and are supported by the Melbourne team on 1300 722 302.

How do I start a warranty claim or return?

Go to our support portal at help.coolkidz.com.au and submit a ticket. Our team will confirm the details and guide you through the next steps.

Send us a message and our Melbourne team will reply within 1 to 2 business days.

How can we help?

Talk to our Melbourne team

Warranty claim or return

Frequently asked questions

Shipping & delivery